CHROME WEBCAM SETTINGS FOR MAC

If you're receiving this error in a live Kira interview, the platform doesn't have access to your camera.įirst, make sure your camera is working in other applications. Then, close your browser, re-open your unique link, and allow the Kira platform access to your camera again. 'Please ensure your camera is connected and access is allowed' If the issue persists, this may be a browser-specific or computer-specific issue, or you could have third party extensions that are blocking the Kira platform from accessing our camera or microphone. To double-check you have the equipment required to complete Kira, please refer to our Supported Browsers & Devices article. If the issue persists, please try again using incognito Chrome. This error message could indicate that there are detectable hardware issues coming from your operating system, browser, or webpage. 'Something went wrong while accessing your camera and microphone.' This error message indicates that the Kira platform cannot detect or use your camera and/or microphone. To double-check you have the equipment required to complete Kira, please refer to our Supported Browsers & Devices article. If the issue persists, please try again using incognito Chrome. 'We can't detect your camera or microphone' Please close everything down, and try to complete a Device Setup again in an incognito Chrome browser. This error typically means that your camera and/or microphone is being used in too many places at once. This error message typically indicates an issue with multiple camera and/or microphone options in Firefox. If this error persists for you, we recommend simply trying another browser. NotReadableError: Concurrent mic process limit If your camera and microphone work with other sites, ensure all other applications and browsers that could be using them are closed. If the issue persists, please try again using incognito Chrome. This could mean they aren't working properly, they're being used somewhere else, or they don't exist. If you don't have a camera or microphone, please review the device requirements for Kira. If you're seeing this error, your camera and/or microphone cannot be found by your browser. NotFoundError: Requested device not found Ensure that the 'Ask before accessing' option is turned on, and that the Kira Talent site is not under the blocked list. If this didn't work, please double-check your camera and microphone settings in your browser. In Firefox, click the small x's beside 'Blocked Temporarily' for your camera and microphone. Refresh the page, or start a new browser session.

Refresh the page, or start a new browser session.

In Chrome, Opera, and Edge, ensure your camera and microphone options under the lock icon are changed to 'Allow' instead of 'Block'. This error message occurs when the Kira platform has been denied access to your camera or microphone, either for your current browsing session or globally across your computer. 'We don't have access to your camera or microphone'Ĭlick 'Show more', and refer to the specific error below.

Having issues with your camera? Please see the tips below. Please see our Microphone Setup & Troubleshooting article for information about setting up your microphone. Once you've successfully allowed Kira to access your camera and microphone, you should be able to see yourself on the screen. In Firefox, click 'Remember this decision' and 'Allow' in the prompt coming from the camera icon to the left of your address bar. In Chrome, Opera, and Edge - click 'Allow' in the prompt coming from the lock icon to the left of your address bar. Please click 'Allow' and 'Remember' in every prompt that appears. On the first page, you'll be prompted to 'Allow' Kira Talent () to access your camera and microphone. For the best experience, we recommend using a Chrome browser. To set up your computer's camera or webcam, please visit Device Setup on your Check-In page.

CHROME WEBCAM SETTINGS FOR MAC

More camera troubleshooting for Mac & PC.

Chrome webcam settings